FAQ's
Welcome to the Frequently Asked Questions (FAQ) Section of Al Jadeed arabs
Here, we've curated responses to frequently encountered questions, aiming to provide you with swift and valuable information.
GENERAL QUESTIONS
Q: What is Al Jadeed Arabs?
A: Aljadeed Arabs is an online platform dedicated to offering a diverse selection of high-quality Woman Clothing, Shoes, handbags and accessories. Our inventory features a wide range of Woman Clothing, Shoes, handbags, from elegant clutches to versatile totes, all designed to enhance your style and add a touch of elegance to your wardrobe.
Q: How can I reach Al Jadeed Arabs customer support?
A: To connect with our customer support team, simply visit the "Contact Us" section on our website or send an email to support@aljadeedarabs.com. We're here to assist you whenever you need help.
ORDERING AND SHIPPING
Q: How do I place an order on Al Jadeed Arabs?
A: To place an order, browse our website, select the items you wish to purchase, and proceed to checkout. Follow the on-screen instructions to complete your order.
Q: When will my order be shipped?
A: Handling time is 1 to 3 business days (Monday to Friday). Transit time is 7 to 15 business days (Monday to Friday). Orders placed before 4:00 PM Eastern Standard Time (GMT-05:00) will be processed on the same day.
Q: What is the shipping cost?
A: Shipping costs $10.00 for orders below $40.00, and $15.00 for orders $40.00 and above, ensuring a consistent and straightforward shipping experience.
Q: Can I track my order?
A: Yes, you can track your order by visiting the "Track Your Order" page. You'll find tracking information for each order there.
Q: What if I entered the wrong shipping address?
A: If you realize you've entered the wrong shipping address, please contact our customer support team immediately. We will do our best to update the address before the order is shipped.
Q: What payment methods do you accept?
A: We accept the following payment methods:
- American Express
- Apple Pay
- Diners Club
- Discover
- JCB
- Master Card
- PayPal
- Venmo
- Visa
RETURNS AND EXCHANGES
Q: What is Al Jadeed Arabs' return policy?
A: We offer a hassle-free return policy. If you're not satisfied with your purchase, you can return it within 30 days of receiving your order. Please visit our Refund & Return Policy page for more details.
Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer support team through the "Contact Us" page or email us at support@aljadeedarabs.com.
Q: What do I do if I receive a damaged or defective item?
A: If you receive a damaged or defective item, please contact our customer support team immediately with your order number and photos of the item. We will assist you with a replacement or refund.
ADDITIONAL INFORMATION
Q: Are your products ethically sourced?
A: Yes, at Al Jadeed Arabs, we are committed to ethical sourcing. All our products are made from high-quality materials, and we ensure fair labor practices are followed throughout our supply chain.
Q: How can I stay updated with Al Jadeed Arabs' latest products and promotions?
A: You can stay updated by following us on social media platforms like Instagram, Facebook, and Pinterest. We regularly post updates about new products, promotions, and special offers.
Q: How can I find out the material and care instructions for a product?
A: Product material and care instructions are listed on the product page under the "Details" section. If you need more information, feel free to contact our customer support.
Q: Do you offer eco-friendly packaging?
A: Yes, we are committed to sustainability and offer eco-friendly packaging options. You can choose this option during checkout.
FOR MORE INFORMATION
If you have any other questions or need further assistance, feel free to reach out to us. Thank you for choosing Al Jadeed Arabs.
Business Name: Al Jadeed Arabs
Business Contact: +1 (917) 437-1931
Business Email: support@aljadeedarabs.com
Business Address: 7901 4th St N 18319 St Petersburg FL 33702, United State
Business Hours: 9:00 AM to 6:00 PM (Monday - Friday)
Chat Support: Available 24/7